poppy_default_banner

Eastcote Branch

Membership

Subject

Information

Please note!

Definitions

Bulk renewal - for all the members who joined before 1 April 2015. The bulk renewal takes place on 1 October every year.

 

Anniversary renewal - for anyone who joined from 1 April 2015. It falls exactly on the date of joining every year.

 

Payment plan – a breakdown of the total amount to pay; it includes:

  • Membership fee - £17 from 1st October
  • Eastcote Branch fee  - £3
  • General fund donation – a donation used to support the membership activities
  • Benevolent fund donation - a donation used to support our beneficiaries

 

Bulk renewal will apply this year to approximately 190k members.

Renewal Letters

The bulk renewal letters will start going out on 23rd August. The mailing will be staggered over approx. 17 days. Letters to Direct Debit payers and people living overseas will be prioritised. The letters will be based on the previous payment method – e.g. if someone paid by Direct Debit last year, they will get a letter appropriate for a DD payer. Template letters will soon be available on O365 and the detailed mailing plan can be found below.

 

Please note that sending out letters in batches of 10k-20k helps us reduce the volume of calls at the contact centre, and as a result helps you to get through to a call adviser more quickly.

 

We would like to encourage our members to sign up for Direct Debit, and most of the renewal letters contain a DD set up form. Alternatively members can set up a Direct debit mandate over the phone.

Mailing Plan

 

 

 

 

 

 

 

 

 

 

 

 

 

AUGUST

Number of renewal letters sent

SEPTEMBER

Number of renewal letters sent

23-Aug

15,000

01-Sep

20,000

24-Aug

20,000

02-Sep

SATURDAY 

25-Aug

20,000

03-Sep

 SUNDAY

26-Aug

 SATURDAY

04-Sep

13,000

27-Aug

 SUNDAY

05-Sep

13,000

28-Aug

 BANK HOLIDAY

06-Sep

10,000

29-Aug

20,000

07-Sep

12,000

30-Aug

15,000

08-Sep

12,000

31-Aug

20,000

   

 

Contacting Us

Contact details on the renewal letter contain direct telephone numbers to the Membership Helpline as well as the Membership Services team email address. We strongly advise to use electronic mail for communication – telephone calls incur additional costs. The average phone call waiting times can be extended during our busy periods, so to avoid unnecessary wait, please send us an email with your query and we will get back to you as soon as possible.

 

Please note that simple queries can usually be answered by your local Membership Support Officer.

 

The card letters will contain the main TRBL Contact Centre telephone number as at this stage of renewal (i.e. payment taken, card delivered) in theory members should not have any queries relating to their individual membership, and should use our standard contact routes with any queries they might have. If they do, TRBL Contact Centre can put them through to the Membership Helpline.

 

Membership Services email address:

membershipservices@britishlegion.org.uk

Donations

The renewal letters contain a breakdown of the total amount to pay. This may include a donation if a member paid it in the past.

It is very important that members who don’t want to continue paying a donation, or wish to change its amount, inform us as soon as possible. This way we can remove the donation from the payment plan.  As a result, there won’t be any outstanding balance on a member’s account and no underpayment letter will be sent.

 

Please email membershipservices@britishlegion.org.uk

 

Alternatively please call:

From UK: 0800 307 7773

From Republic of Ireland: 1800 911 936

From overseas: +44 (0)207 191 1091 (full rate)

Changes

Any membership changes made now will not be reflected in the renewal letters, as the letters are already in production.

 

After receiving renewal letters, members have until 15th September to make changes such as:

-          Membership cancellations

-          Changing or removing donation amounts

-          Changing personal details, e.g. addresses

 

 

Direct Debit

The DD collection request must be ready for the banks on 18th September and cannot be changed after this date. The collection date this year is 2nd October.

 

If DD payers wish to make any changes, they must inform us before 15th September.

Members who wish to change their payment method to Direct Debit must be aware that their collection date may fall later than 2nd October. This is because the set up of a new DD mandate takes longer than using an existing one.

 

Branch Transfers

Branch transfers should be avoided until the payment is cleared. This is to avoid changes to the payment plans which may cause errors in calculating outstanding balances and result in:

-          payments being rejected,

-          outstanding balances on a member’s record

 

 

Paying By Cheque

Members paying by cheque must attach the remittance slip to the cheque. Cheques without remittance slips will not be processed as they cannot be matched to a membership number.

 

Please do not send cheques to the Branch or to TRBL Head Office.

 

The address where all the payments must be sent to is:

 

The Royal British Legion

RBL Membership Applications and Payments

PO Box 1402

9 The Lakes

Northampton NN1 9EX

 

You can use one cheque to pay for all family members if you wish to do so. It is very important to clearly list all members at the back of the cheque and attach remittance slips for each member to avoid any confusion and misallocation of funds.

Card Despatch

Every member should receive their card within 10 working days from the payment being cleared.

Cards are sent when the payment has cleared so the 10-day period does not include the time it takes to receive and process the payment.

 

Club Fees

Club fees are no longer collected centrally and Clubs must collet the Club fees locally. The renewal letters will not contain any Club fees in the payment breakdown.

 

In case of the membership card delivery being delayed for whatever reason, members can request a temporary proof of membership from the Membership Services team and use this at their Club to prove that they have paid for TRBL membership.

 

 Members who add the club fee to their membership payment will not be able to request a refund as we treat all additional payments as donations.

Follow Up Communications

Unpaid members will receive a renewal reminder in the middle of November. If they do not make the payment, they will receive a lapsing notification in February 2018.

 

 

RENEWAL OF MEMBERSHIP OF EASTCOTE BRANCH & CLUB : 2017

Most existing members have a renewal date of 1st October.

Members who joined after 1st July 2015 will have a renewal date on the twelve month anniversary of their joining.

Membership cards are no longer sent to any Branch.

It is now an individual member’s responsibility, not the local RBL Branch Membership Secretary, to manage their membership account direct with RBL Headquarters Membership Services Department, in the first instance by e-mail at membershipservices@britishlegion.org.uk or the dedicated membership renewal helpline on Freephone 0800 307 7773

 

BRANCH

Members will receive an individual letter inviting them to renew their National and Eastcote Branch membership. This will detail the costs involved (£17 National + £3 Eastcote Branch) and the payment methods available (direct debit, credit/debit card to the advised telephone number, cheque or cash via the Pay Point System).

RBL HQ is NOT collecting any RBL Club subscriptions.

Payment needs to be made within six weeks of receipt of this letter (i.e. by mid-November).

Once payment has been successfully received and cleared by RBL HQ, an individual’s Branch membership card will then be sent to their last advised address within ten working days.

 

CLUB

You have to be a member of an RBL Branch before you can be a member of an RBL Club.

When paying the RBL HQ requested 2017/18 renewal fees only the National (£17) and Eastcote Branch (£3) fees have been taken by RBL HQ

Therefore you still need to pay your 2017/18 Eastcote RBL Club Membership fee of £10-00 locally.

Please place your 2017/18 membership card (once received from RBL HQ) together with £10 cash in a sealed envelope, mark the envelope with your Name, Membership Number (on the card) and Date of Payment and hand the envelope to a member of the Bar Staff who will pass the envelope on to the Club Committee.

Your fully validated 2017/18 membership card, with this year’s Eastcote Club sticker, will be available for collection via the Bar Staff  within two weeks.

Thank you.

 

APPLICATION FOR MEMBERSHIP OF EASTCOTE BRANCH & CLUB

Telephone

You can join the Royal British Legion and Eastcote Branch (Code BR 0915) in particular by telephoning the Freephone number 0808 802 8080 and pay by debit/credit card. Lines are open 8.00 a.m. – 8.00 p.m. seven days a week.

Online

You can also join by clicking on http://www.britishlegion.org.uk/membership and follow the simple step by step instructions. The online joining system is not compatible with Internet Explorer Version 9 or older. You will need to use IE10, IE11, Chrome or Firefox to complete your online application.

You CANNOT join Eastcote RBL Club via either of these two methods.

If you do apply via either of these two methods, RBL Headquarters Membership Services will send you your National and Eastcote Branch Only membership card. You will then have to come in to Eastcote RBL and ask for the Club Membership Secretary so that you can apply/pay for your initial Eastcote Club membership.

You have to be a National/Branch member before you can apply for Club membership.

Use Of Premises

You can use the Eastcote RBL facilities with immediate effect. If anybody asks about your presence on the premises, please advise that person that you have applied for membership and are awaiting the return of your membership card. There are frequent Branch/Club membership card checks.

Enquiries

Please contact Jeff Duley, Branch Membership Secretary (m) 07808739434.

Search our Knowledge base

for answers

Get in touch Launch live chat

8am to 8pm, all week

Call our helpline 0808 802 8080

8am to 8pm, all week

Find us locally Pop in for a chat

10am to 4pm, weekdays